Contacting UBL UK

Ways to get in Touch:

•    Telephone: You can contact our Customer Services Team on +44 (0)121 753 6000 Monday to Friday from 9:15am to 5:15pm (Excluding Bank Holidays).

If you have a hearing difficulty or have a speech impairment, you can contact us via the Relay UK App, which is free to use. To find out more information on how to use Relay UK, please visit the Relay UK Website.

•    Branch: You can visit our London Branch at 2 Brook Street, London, W1S 1BQ, Monday to Friday from 9:30am to 4pm (Excluding Bank Holidays).

•    Post: You can send a letter to:

FREEPOST: RUEE-STYR-XYKE

UBL UK

2 Brook Street

London

W1S 1BQ

If the letter states any account related instructions, all account holders must countersign the letter.

•    Email: You can send an email to enquiries@UBLUK.com.

•    Secure Message: If you are registered for our Digital Banking Platform, you can send us a secure message via Online or Mobile Banking.

•    Lost or Stolen Card: To report a lost or stolen card, call +44 (0)207 796 1517.  Lines are open 24/7.

•    Complaints: We take your feedback seriously and if something has not gone right, please let us know so we can assist in resolving the matter. Please visit our Complaints page for further details on how to raise a complaint.

If you have a general query about your account, you can also use the Enquiries Form below to get in touch with us.